Reviews for Sky Ford of Provo · page 17

Great service department!

Bronson was amazing! Stayed late for us since it was the only time we had to buy a car. Helped with a trade-in and made everything super easy!!

The scheduler made a mistake and scheduled our maintenance with another service department but when we showed up, Larry H Miller ford was very gracious and took care of us even though it was the end of the day on Friday.

Great experience all around with a new truck purchase. My sales guy, Bronson, was amazing and the service dept took good care of me with some mods as well. Would buy and get services here again.

Great service great team top notch customer service

I love Larry h miller ford. Huge fan. They always do an awesome job and keep you informed. Never had a bad experience with them.

Leaving a 5 star review, because overall I'm very pleased with my purchase. The majority of that recognition goes to my salesman Lavar Campbell. What a delight it was to work with you Lavar, you made my truck buying experience tolerable. Very soft spoken, non pushy salesman. Who went out of his way to make our situation work. On the other hand, I was less than impressed with the new female sales manager in training. Can't remember her name, because it really doesn't matter. She nit picked our trade after making a previous agreement, and we ended up bringing it home and still buying the truck that I was after. Now for the ugly part. When I was walking back and forth across the parking lot to look at my new truck, and one other on the lot....I was almost struck by speeding mechanics numerous times, ripping through the parking lot in customer vehicles. Not much to my surprise, but the very same tech came out to look at my trade in vehicle to evaluate it. A duramax that was already running rough and had a misfire(hense the reason i was trading it in). He proceeded to get in it, rev the crap out of it, and then took it for a test drive, beating the crap out of it as he punched it down the road leaving the dealership. Mind you, it started running rough, and was immediately put on a tow truck and wasn't driven until the day I brought it in to trade, not leaking anything. It came back with a coolant leak that it didn't have before, because that clown lifted a friggin head on his test drive of beating the daylights out of it. The sales manager stood there and watched as it took place. Then declined our trade and said it was rougher than she originally thought. It ultimately worked out for the better, as I got a better deal on the new purchase. But as a tech myself....and previously working in a dealership as a tech, this is totally unacceptable behavior and it's no wonder why the service department has such a bad reputation here. Overall, I'm very pleased with my new truck. It was exactly as described on the internet, and has met all of my expectations for it. Again....the sales experience was extremely pleasant and the reason that y'all get a 5 star....is all thanks to Lavar. Give that man a raise so he can retire and be with his family!!!! But the owner should be having a talk with the service manager and service department techs. Sounds like that end of the house needs improvement big time. If I was still the man I was 10yrs ago....your tech would've got drug out back and slapped up for his actions, and then forced to load up his toolbox. If this isn't the first complaint you've had about this(which I doubt it is), the time is now, to take some action. You can thank my wife for talking me into still buying the truck. Because I was seconds away from loading up my trades, and walking out the door after the whole "test drive incident". Thanks again Lavar, you're the Allstar of this establishment, and I wish you nothing but the best!

Recently bought a truck from here. Jonny p was my salesman he made the buying process very easy from start to finish. They found me the best possible finance rate. And treated my like family they explained everything up front so there was no hidden costs. I would highly recommend this dealership for all your vehicle purchases and service!

I had a great experience with this car dealership! A special thank you to Jonny – he was incredibly polite, responsive, and attentive to every request I had. He made the whole process smooth and stress-free. I also want to thank the entire team for their professionalism and support throughout. I highly recommend this dealership to anyone looking for excellent service and a reliable team.

Had to get a repair done and though it took almost three weeks, the customer service was outstanding. Olivia was unbelievable and oh so kind.