Auto Repair at Sky Ford of Provo · Provo, UT

What customers say about auto repair near me

Thank you to the entire service team at Provo Ford Utah. Josh/service manager, Reece my advisor and Payton my tech took time to explain a complicated warranty repair and gave me a heads up on future maintenance. They communicated with me the entire time and kept me in the loop. My truck got back in the road in no time and it runs amazing now. Thank you for the excellent service. I would recommend my friends and family to this service crew!

The guys in the service department are great. They are very helpful and kind when doing repairs, oil changes. Their customer service is excellent.

I went to Larry H. Miller in Provo, because they had the best quote for a repair i needed. I scheduled an appt, and went in. When I got there, they had no record of my appt. Nor did they know about the quote I was given. Not a big deal as they'd been having issues with their phones and computers. Luckily, they record their phone calls. So they were able to verify the quote. After a few days of no-contact from the service rep Daniel. I went in, in person, to see what was going on. Daniel told me, that they'd do the job. But they might have to charge more. When I asked him, what would happen if I refused extra charges. He told me that he would have the vehicle towed to my house, unassembled and un-repaired. At this point, I went to talk to Josh, who is a Manager. Josh heard my concerns, and acknowledged that they would stick by the quote. And that Daniel had overstepped, when they had already discussed it. They got my car in, and fixed it. The issue has been solved, and my vehicle is driving great. The reason for 4/5 stars, is because the manager and service technician were both AMAZING! They were awesome to work with, and I would gladly take my vehicles to them again. Seeing the effort and integrity, they put forward to make it right. Is a true rarity nowadays. The one downside, was the service writer Daniel. I honestly, don't understand how he even has a job there. I imagine, that they need to fix his mess ups with customers regularly. As almost every interaction that I had with him, was negative.

I always appreciate the friendliness of the folks at the desks. The technicians are always kind and responsive as well. I have been taking my car here for years and anytime I have questions the staff is always willing to help educate me. I've had times where the technicians have been willing to walk me through what's going on with my car as it's up on the risers, pointing out the areas of interest. Their lounge area is comfortable and quiet and the free wifi and coffee allow me to get remote work done while I'm waiting for quick repairs. For any longer repairs, they'll pay for my Uber or (more recently) offer to pick up and drop off my car for me. 10/10. I trust this dealership with all of my car needs.

Had to get a repair done and though it took almost three weeks, the customer service was outstanding. Olivia was unbelievable and oh so kind.